Food & Beverage Team Member Apprenticeship Level 2
The role of a Food & Beverage Team Member is to assemble and serve a range of food and beverages to customers, ensuring a seamless and quality customer experience. General duties include making beverages such as cocktails, coffees and other drinks, serving food and beverages, managing bookings, greeting and serving customers, promoting items, managing groups of customers, taking payments and resolving any issues or complaints.
Entry requirements
You must be employed in a relevant role for a minimum of 30 hours per week. As a minimum, you should have 3 GCSEs at grade 3 or above, including English and Maths. If you do not have grade 4 or above in English and Maths and you are aged 18 or under at the start of your apprenticeship, you will be required to work towards Level 2 Functional Skills in these subjects.
What will I study?
This apprenticeship will give you the knowledge, skills and behaviours required to work as a Food and Beverage Team Member and will include the following:
- Serve food and beverages maintaining individual company standards
- Deliver relevant food and beverage services, taking opportunities to maximise sales and improve customer experience and satisfaction
- Use communication effectively when delivering service, adapting communication to individual needs
- Maintain a safe, hygienic, and efficient working environment in line with individual business processes
- When providing service, ensure compliance with legislations; health and safety, food safety, including allergens, and licensing laws relevant to own role
- Engage with and use technology and equipment relevant to role appropriately and safely
- Handle transactions and payments securely
- Work as part of a team to ensure the delivery of allocated tasks, proactively dealing with any issues to ensure service is maintained
- Monitor and maintain stock levels in line with demand
- Know when and how to escalate issues and to whom
- Take personal responsibility for own development
- Comply with employer's expectations of professional standards in the workplace
- Engage with sustainability practices and initiatives within own business area and encourage others to seek opportunities to reduce impact on the environment
- Contribute ideas and suggestions to continually improve the efficiency and effectiveness of standard operating processes and ways of working
- Comply with principles and policies of equity, diversity, and inclusion in the workplace
Method of delivery
Apprentices will typically attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. During their time in College, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor will visit the workplace every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.
How will I be assessed?
Continual assessment will take place throughout the duration of the apprenticeship.
The End-Point Assessment (EPA) will comprise of the following:
- A 90-minute observation with a minimum of 3 questions in 30 minutes
- Interview underpinned by a portfolio of evidence which is at least 60-minutes with a minimum of 9 questions asked based on the portfolio that you have complied during your apprenticeship.
Additional costs
There are no specific College programme related costs, however you will be advised of any additional costs during your application and enrolment process.
Good course combinations
It is not possible to combine this course with other Vocational, T Level or A Level programmes.
Qualifications received
Food and Beverage Team Member Apprenticeship Level 2
Your next steps
On successful completion of the apprenticeship there could be a possibility of moving onto the Level 3 Hospitality Supervisor Apprenticeship or other Level 3 Apprenticeships in the relevant area, or into a more senior role within the establishment.
To find out more about how to become an apprentice or how to recruit an apprentice into your business, please contact York College Apprenticeship Team:
Tel: 01904 770368
Email: apprenticeships@yorkcollege.ac.uk
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