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York College


Intermediate Apprenticeship (Level 2) or Advanced Apprenticeship (Level 3) in IT Systems Support.
Most candidates start on an Intermediate Apprenticeship and progress to the Advanced Level although the level may be determined by the role in the workplace and previous qualifications.

Entry requirements

To start the course you must be employed in a relevant environment for a minimum of 30 hours per week. You will also need 3 GCSEs at grade C or above including Maths and English (grade 4) for the Intermediate Apprenticeship (Level 2). For the Advanced Apprenticeship (Level 3) you will need a minimum of 5 GCSEs at grade A-C including Maths at grade B minimum (grade 5), a Level 2 Diploma in an associated subject area and/or at least one year minimum industry experience.


Each level takes a minimum of one year to complete.
The knowledge qualification is delivered via distance learning using various modes (video training etc.); there may be an occasion when you will be asked to attend College for a tutorial on a subject; this will be discussed in the programme. For the remainder of the time you will work for your employer.

Why IT Systems Support (Networking)?

There is a demand across the country for skilled and qualified IT and systems support technicians, and employers increasingly need committed, well trained and enthusiastic workers. York College has good relationships with employers across the North Yorkshire region in the fields of Computing & IT Support.

By completing an Apprenticeship in IT Systems Support you will increase your skills, knowledge and performance and become a valuable team member. This will demonstrate to an employer that you have gained the right knowledge and experience to help them in their business and encourage them to invest in you and your career.

What will I study?

Level 2 Intermediate NVQ Diploma in IT Systems Support

Mandatory units:

• Health and safety
• Develop own effectiveness and professionalism

Optional units include:

• Technical fault diagnosis 
• Working with ICT hardware and equipment
• Software installation and upgrade
• System management
• User profile administration

Level 3 Advanced NVQ Diploma in IT Systems Support

Mandatory units:

Health and safety
Develop own effectiveness and professionalism

Optional units include:

IT Support
Customer care
Interpersonal & written communication skills
Technical fault diagnosis
Remote support 
Security of ICT systems

Software Development 
Customer care in ICT
Investigating & defining customer requirements for ICT systems
Creating an event driven programme
Project management
Testing ICT systems
Website software

Additional study

• Functional Skills in Maths and English 
• Employee Rights & Responsibilities

How will I be assessed?

For the NVQ you will build up a portfolio, which is a collection of examples or evidence of your work that demonstrates your skills and ability, including a work diary, photos, statements from your employer and colleagues and examples of completed tasks. Assessment consists of practical tasks, observations, oral questioning, written questions, assignments, projects and written tests.

The Technical Certificates are assessed using both practical and written tests.

The Functional Skills are assessed through online tests.

What could it lead to?

After achieving the Intermediate Apprenticeship and Diploma in IT System Support, most employees will have the opportunity of further professional development within their company, in some cases leading to promotion.

York College, graded Outstanding by OFSTED, is ideally placed to support both Apprentices and businesses to successfully engage with and benefit from Apprenticeships.
To find out more about how to become an Apprentice or how to recruit an Apprentice into your business please contact York Business Development Unit:
Tel: 01904 770368
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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