Award Crest
York College

York and North Yorkshire has a strong tourism and leisure industry and qualified Hospitality Supervisor are in demand. Hospitality supervisors work across a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry. This apprenticeship can lead to become one of the following:

  • Food & beverage supervisor
  • Bar supervisor
  • Housekeeping supervisor
  • Concierge supervisor
  • Front office supervisor
  • Event supervisor
  • Hospitality outlet supervisor

York College will work with employers and key players in the sector to prepare and equip you to be successful in your career.

Qualification and Level

You will develop the knowledge, understanding, skills and Behaviours (know it, show it & live it) in relation to customer service, people, with whom you work with, the hospitality business and leadership. As supervisor you will select one of the following operational areas in line with your specialist function:

  • Food & beverage supervisor
  • Bar supervisor
  • Concierge supervisor
  • House-keeping supervisor
  • Events supervisor
  • Hospitality outlet supervisor

Method(s) of delivery

Delivery will be in partnership with employers and adopt a blended approach of on and off the job training and professional development. Apprentices will receive training and mentoring in the workplace and knowledge, skills and behaviour development at York College through classroom Realistic Working Environment based activities and it may involve experience in the award winning Ashfields Restaurant.

Entry Criteria

Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

There is a requirement to have literacy & numeracy skills equivalent to GCSE at grade C (or level 5) or level 2 Functional Skills in English and Maths.

The apprenticeship includes Pass and Distinction grades with the final grade based on the apprentice’s combined performance in each assessment activity.

Duration

Based on the entry requirements the minimum duration for this apprenticeship is 12 months.|

What next?

Progression from this apprenticeship could be into a hospitality management position.

York College, graded Outstanding by OFSTED, is ideally placed to support both Apprentices and businesses to successfully engage with and benefit from Apprenticeships.

To find out more about how to become an Apprentice or how to recruit an Apprentice into your business please contact York Business Development Unit:- Tel: 01904 770368 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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