Why Business Administration?
Administrative roles exist across all industry sectors. Every business, large or small needs administrators who can provide quality support in a variety of different departments. For example you might work in a medical practice, hospital or an educational environment in a secretarial, personnel, accounts, purchasing or IT role.
By completing an Apprenticeship in Business Administration you will enhance your administrative skills, improve your efficiency and performance and become a valuable team member. This will demonstrate to an employer that you have gained the right knowledge and experience to help in their business and encourage them to invest in you and your career.
Qualification and Level
Intermediate (Level 2) Diploma in Business Administration
Advanced (Level 3) Diploma in Business Administration.
Most candidates start on an Intermediate Apprenticeship and progress to Advanced Apprenticeship although the level may be determined by the role in the workplace and previous qualifications.
What will be studied?
Level 2 Diploma in Business Administration
Communication in a business environment
Principles of providing administrative services
Principles of business document production and Information management
Understand employer organisations
Manage personal performance and development
Optional Units include:
Manage diary systems
Deliver customer service
Provide reception services
Develop working relationships with colleagues
Contribute to the organisation of an event
- Functional Skills in Maths, English & ICT
- Personal Learning & Thinking Skills (PLTS)
- Employee Rights & Responsibilities
Level 3 Diploma in Business Administration
Communicate in a business environment
Principles of business communication and information
Principles of administration
Principles of business
Manage personal and professional development
Optional Units include:
Organise and deliver customer services
Chair and lead meetings
Procure products and/or services
Develop a presentation
Evaluate the provision of business travel or accommodation
Are there any entry criteria?
To start the course you must be employed in a relevant role for a minimum of 30 hours per week.
In addition for an Intermediate Apprenticeship (Level 2) you will have a minimum of 3 GCSE’s at grade D or above to include English and Maths. Completion of the Intermediate Apprenticeship (Level 2) is required prior to starting the Advanced Apprenticeship (Level 3).
Method(s) of delivery:
Delivery of this apprenticeship is through a combination of on the job and off the job learning and attendance at college as follows:
Intermediate (Level 2) Business Admin Alternative Mondays
Advanced (Level 3) Business Admin Alternative Mondays
How is the qualification assessed?
There will 3 mandatory online tests for each level of apprenticeship and also the students gather evidence for a portfolio from their place of work to match their chosen units.
They will also have regular reviews, observations and professional discussions with assessors in the workplace, which will be tracked against relevant units. Students will be required to complete written ‘Unit Knowledge’ to cover the understanding of the unit theory.
The Functional Skills are assessed through on-line tests.
Intermediate Level 2) takes one year to complete.
Advanced (Level 3) takes 18 months to compete.
Good administrative skills are extremely valuable to employers and can lead to many other career opportunities including promotion, management training, or even starting your own business.
York College, graded Outstanding by OFSTED, is ideally placed to support both Apprentices and businesses to successfully engage with and benefit from Apprenticeships.
To find out more about how to become an Apprentice or how to recruit an Apprentice into your business please contact York Business Development Unit:-
- Accounting Apprenticeship Level 2
- Assistant Accountant Apprenticeship Level 3
- Business Admin Apprenticeship Level 2 & 3
- Customer Service Practitioner Apprenticeship Level 2
- Digital Marketer Apprenticeship Level 3
- Operations Departmental Manager Apprenticeship Level 5
- Professional Accounts tax technician Apprenticeship Level 4